Privacy Policy

At Metcalfe Briggs Surveyors, we are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information about people who make an enquiry via our website or who contact us via another means such as by telephone or by email, how we use it, the conditions under which - or reasons why - we may disclose it to others and how we keep it secure.

Any questions regarding this Privacy Policy and our privacy practices should be sent by email to south@metcalfebriggs.co.uk or by writing to Metcalfe Briggs Surveyors, The Old Engine House, Goblands Farm, Cemetery Lane, Hadlow, Kent. TN11 0LT. 

How do we collect information from you? 

We obtain information about you when you use the contact form on our website or when you telephone, write to or email us - for example, when you request a building survey quotation or to book a building survey.

What type of information is collected from you? 

The personal information we collect will generally include your name, address, telephone number(s) and email address. It may also include copy documents such as leases/drawings/notices and other pertinent items required in order to enable our surveyors to provide an accurate quotation for the service you may be requesting this firm to undertake.

How is your information used and stored? 

We may use your information to: process an enquiry that you have submitted for building surveying services; carry out our obligations arising from any contracts entered into by you and us and your information will be securely stored during and after completion of an instruction to meet statutory obligations.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us and in order to meet statutory obligations.

Who has access to your information

We will not directly use or share your information with third parties for marketing purposes. 

Third Party Service Providers working on our behalf: We may pass your information to third party service providers, agents, subcontractors and other associated organisations for the purposes of completing instructions and providing services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we make them aware that they have a responsibility to keep your information secure and not to use it for their own direct marketing purposes.

Please be assured that we will not release your information to third parties other than to those categories listed above, unless you have requested us to do so, or unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

How can you access and update your information? 

The accuracy of your information is important to us.  If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at south@metcalfebriggs.co.uk or write to Metcalfe Briggs Surveyors, The Old Engine House, Goblands Farm, Cemetery Lane, Hadlow, Kent. TN11 0LT. 

You have the right to ask for a copy of the information Metcalfe Briggs Surveyors hold about you

Security of your data

Security precautions are in place to protect against the loss, misuse or alteration of yourinformation.  When you give us personal information, we take steps to ensure that it is treated securely.  As part of this process, data transmitted between your device and our website is encrypted via the HTTPS protocol. This means all communications between your browser and our website cannot be read and understood if intercepted. 

Cookies 

Metcalfe Briggs Surveyors use Google Analytics to anonymously monitor how our visitors use our website. Because of this, we need to set cookies on your computer to allow us to gather the information we need. Please be assured that no personal information is gathered about you - we are only interested in how a potential client uses our website so we can make it better and more useful to you.

Blocking cookies

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