Resolved Out Of Court - Residential Property Kent

A building dispute had arisen between a major housebuilder and the owners of a newly purchased prestige, high value detached house. Metcalfe Briggs Surveyors were instructed by the owners to assist in the resolution of a number of issues.  Whilst the house was of very considerable size, to a very high specification and standard of design, it was let down by finishing.

Metcalfe Briggs produced a clear report, identifying all the shortcomings and the remedial action needed.  This mainly involved external joinery and decoration, external pavings and drainage levels, deflection and cracking of brick arches over window openings, cracked and damaged pre-cast stone cills and other components, non-compliant flue terminations, non-matching pointing, a very large number of scratched sealed double glazed units and boiler failure/safety issues.

We were able to establish a positive dialogue with the housebuilder, resulting in a coherent programme of work, re-housing of the purchasers during the work and eventual satisfactory completion. This was achieved without resorting to formal dispute resolution procedures or Court action.